Customer Care & Sales Advisor

Broadband and Connectivity

We are looking for a Residential Telesales Advisor to join a supportive, growing contact centre team. You will speak to residential customers, understand their needs, and help them choose the right broadband and connectivity package.

This role suits someone who enjoys building rapport, solving problems, and working towards clear goals with strong team support.

What You’ll Be Doing

You will:

• Speak with customers on inbound and outbound calls

• Understand customer needs and recommend suitable packages

• Build long-term customer relationships

• Use Salesforce to manage your pipeline

• Handle queries and objections professionally

• Work towards individual and team targets

• Keep accurate customer records

• Follow compliance and data protection standards

What We’re Looking For

You will have:

• Experience in telesales, customer service, or contact centres

• Confidence speaking to customers on the phone

• Good listening and communication skills

• A positive, reliable attitude

• Willingness to learn and develop

• Good organisation and time management

Sales experience is useful but not essential. Full training is provided.

Desirable Experience

Ideally, you will also have:

• Experience in telecoms, utilities, or subscriptions

• Experience working with commission structures

• Experience using CRM systems

What You’ll Get

• Competitive basic salary

• Structured training and ongoing coaching

• Clear career progression

• Supportive management team

• Modern, inclusive workplace

• Regular feedback and development reviews

Performance Measures

You will be supported to achieve:

• Sales quality and conversion

• Customer satisfaction

• Accurate CRM use

• Consistent attendance