Customer Service Advisor

Job Title: Customer Service Advisor

Location: Preston – On-site

Salary: £12.21 per hour

Hours: Full-time, 37.5 hours per week
Shifts between 7:00am and 10:00pm, Monday to Sunday

Role Overview:
We are looking for a reliable Customer Service Advisor to join our client’s team. You will be the first point of contact for customers, managing enquiries, resolving issues, and ensuring a positive experience. You will work closely with colleagues and other departments to provide accurate information and deliver excellent service.

Key Responsibilities:

• Handle high volumes of customer enquiries via phone, email

• Provide clear and accurate information on products, services, and processes

• Investigate and resolve customer complaints efficiently, escalating where necessary

• Record all interactions accurately in company systems

• Maintain up-to-date knowledge of policies, procedures, and products

• Work with other team members to meet daily and weekly performance targets

• Contribute to continuous improvement by suggesting ways to improve processes and service

Requirements:

• Must be able to pass a DBS and credit check

• Previous customer service experience preferred, ideally in a high-volume environment

• Strong communication skills, both written and verbal

• Ability to remain professional under pressure

• Flexible to work shifts between 7:00am and 10:00pm, including evenings, weekends, and public holidays

• Basic IT literacy and experience using customer service systems

• Reliable, organised, and able to manage time effectively

Benefits:

• On-site facilities

• Supportive team environment

• Opportunity to develop skills and progress within the client’s team