Dealership Reception Coordinator

Dealership Reception Coordinator

We are looking for a friendly, professional, and customer-focused Dealership Reception Coordinator to be the welcoming face of a car dealership. This is a key role where first impressions matter – you’ll be the first point of contact for customers visiting or calling the dealership and play an important part in delivering an exceptional customer experience.

Key Responsibilities

• Greet and assist customers in a professional, friendly manner
• Answer and route incoming calls efficiently
• Manage appointment scheduling for sales and service departments
• Handle customer inquiries and direct them to the appropriate staff
• Maintain the reception area and ensure a welcoming environment
• Process basic administrative tasks (data entry, filing, payments, mail)
• Support sales and service teams with clerical assistance
• Manage customer check-ins and check-outs
• Maintain accurate customer records
• Handle customer concerns calmly and escalate when needed

About You

• Friendly, confident, and well-presented
• Excellent communication and customer service skills
• Organised with good attention to detail
• Comfortable using computers and telephone systems
• Able to multitask and stay calm in a busy environment
• Previous reception or customer-facing experience is desirable (but not essential)

What We Offer

• A welcoming and supportive team environment
• £12.21 – £12.51 p/h
• Training and development opportunities
• Staff discounts and additional benefits
• A chance to work in a busy, professional dealership setting