Dutch Speaking Customer Service Advisor

Dutch Speaking Customer Service Advisor
Based in London E14, working on a Hybrid basis
Offering £12.79 per hour | Paid weekly – every Friday
Full Time | 37.5 hours per week

We are recruiting on behalf of an established international organisation for a Dutch Speaking Customer Service Advisor to join a busy and supportive customer contact team.

If you are fluent in Dutch and English, enjoy helping customers, and thrive in a fast-paced environment, this could be an excellent opportunity to develop your career with a company that offers comprehensive training and genuine progression opportunities.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers, providing friendly, efficient, and professional support across a range of enquiries. You will help customers with bookings, amendments, cancellations, and general information while ensuring every interaction delivers an excellent customer experience.

Key Responsibilities

• Handling inbound customer enquiries via telephone.
• Supporting customers with bookings, amendments, confirmations, and cancellations.
• Providing accurate information and guidance to customers.
• Identifying suitable options and solutions based on customer needs.
• Maintaining a high standard of customer service and attention to detail.
• Working effectively as part of a supportive team environment.

About You

We’re looking for someone who has:

• Fluent Dutch and English language skills.
• Previous experience in customer service, contact centre, hospitality, retail, travel, or a similar customer-focused environment.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• The ability to remain professional and positive when managing a variety of customer enquiries.
• A proactive and motivated approach to work.

Working Hours

37.5 hours per week on a rota basis between:

• Monday to Friday: 8:00am – 8:00pm
• Saturday: 8:00am – 4:00pm
• Sunday: 9:00am – 4:00pm

One weekend day is worked every other week, with a weekday provided in lieu.

JDRCC