Export Sales Administrator

Our Client are an international distribution company based on the outskirts of Preston and are looking for a Export Sales Coordinator/Administrator to join their team.

The client operates worldwide and the UK division supply products to both the UK and Europe and further afield if required.

Responsibilities in the role :

e-Commerce Account Management

• FBA stock replenishment and shipping arrangements
• Stock and financial reconciliation report for finance
• Order invoicing
• Manage Replyco messages and customer enquiry & feedback
• Customer returns processing

B2B ACCOUNT MANAGEMENT

• Customers/agent communications
• Setting up new customers price lists + New customer welcome pack
• Providing customer quotation regularly + Updating and Maintaining Customer Price Lists
• Back orders follow ups and updates

PRODUCT MANAGEMENT

• Competitor Market Price info research/Data gathering
• Product Cross referencing
• Promoting new product range

REPORTS & ANALYSIS SUPPORT to SALES TEAM

• Sales reports
• Sales figures analysis
• Cost/Price reduction requests
• Gross Margin report analysis
• Analysing product movement
• Product forecast
• Annual budget preparation
• Answering any Directors’ queries

ADMIN/ CUSTOMER SERVICE

• Raising orders for UK, Export and e-commerce customers in a timely manner
• Dealing with customer enquiries by email and phone
• Dealing with any queries from sales managers.
• Main point of contact for customer service issues
• Arranging transportation for UK and European customer orders.
• Issuing documentation for transportation and export.
• Document Filing/Archiving
• General office duties such as answering the phone and other duties assigned by the management

Skills/Experience Required

• Experience and a good understanding of European Road Freight Operations including Incoterms and the relevant documentation required for Export would be preferred
• Attention to Details, self motivated, able to multi-task
• Good Microsoft office skills and used to working on various systems

Benefits:

31 days holidays

Pension Scheme

Free Car Parking

Hours of Work 8.30 – 5.00 (flexible on occasions)