Field Support Technician

We are currently recruiting for a Field Support Technician for our client in the Sheffield area.

Permanent role, £45,000 depending on experience

Role
As a member of the Field Support Team, your primary focus will be a multi-faceted approach to field-based service. This role will involve working closely with both our National Sales and Partnership Manager and National Mobile Team Manager.
Role focused on fully understanding individual customers and larger national groups’ needs and requirements from an ADAS perspective. Deep-dive sessions involving Customer Projects representatives will provide us with the opportunity and understanding to work with these clients to ensure that we are selling, installing, training and supporting their in-house technicians and VDAs to build confidence in both their on-site equipment

From time to time, you will be called upon to assist covering the regions in the North of the country. Scotland, Northeast and Northwest of England. Cover may be required daily or for longer periods to ensure continuity of service in your region, if / when employees go sick and are absent on annual leave.
This role will require a deep understanding of vehicle side calibrations, and the successful technician will have an understanding of the full range of OEM and aftermarket tools and equipment to facilitate these on-site requests.
This role is subject to extensive travel within a pre-defined northern region. We anticipate travelling from around Sheffield to Inverness, although at times, we may call on further travel if required. You may be required on a weekly basis to facilitate multiple repairers and locations with overnight stays. A high level of attention to detail, integrity and professionalism must be key individual traits in your work ethic.

A successful candidate will be working as part of a small team devoted to service excellence in delivering training and building confidence with a strong customer focus.

Training will be provided in using OEM equipment at our north east training centre were you will gather experience working alongside remote technicians in using all OEM dealer tools to gather knowledge for application in the field.

Proficient in identification of faults on vehicles, error messages, module corrections, etc. (DTCs)

Perform all necessary diagnostic tests, programming and calibrations (remote and mobile)

Quickly learn how to evaluate information and data and provide comprehensive interpretation of technical information.

Coordinating your schedule and prioritising site visits, ad-hoc requests with the ability to travel, stay overnight (in certain cases) and be highly flexible. – Expenses will be covered

Some understanding of Network related terminology and the ability to assist group IT teams in diagnosing issues with Firewalls and Network related problems – this will be supported by the in-house IT team

Continuous learning on new technical information and techniques in e-learning training sessions to stay well-informed with rapidly changing automotive technology.

Flexible in travel distance for work taking thought on planning time to meet customers requirements

Minimum Qualifications:

Two years of car dealership experience OR experience in an aftermarket repair facility as an Automotive Technician
OEM scan tool and/or aftermarket scan tool experience and knowledge
Proficient in identification of faults codes, error messages and modules
Strong automotive mechanical and electrical diagnosis, problem-solving and repair experience
Experience in working on ADAS systems mobile or in a workshop
Must have company designated certifications or obtain within 1 months: IMI AOM230 ADAS Calibration, IMI Level 2&3 in electric/hybrid vehicle maintenance.
Current clean driving licence.
Strong skills and understanding of Microsoft Office and web application software.
Demonstrable customer service skills

Preferred Qualifications:

New car OEM dealership experience is considered a plus
Self-motivated, high energy and a customer-focused perspective
In depth understanding of automotive industry and various manufacturer acronyms and jargon
Proficient in customer service / reporting
Strong communicator
Ability to work autonomously and prioritise workload
Previous experience in utilising on-site ADAS equipment to perform vehicle-side ADAS calibrations.

(JDRPeterlee)