Senior Technical Claims Advisor

Job Title: Senior Technical Claims Advisor

Salary: Up to £36,000 DOE

Location: Delph, Oldham

Working Structure: Office based

Start Date: ASAP

Are you an experienced candidate across complex claims? Do you have experience of dealing with home drainage / subsidence claims? JDR are currently supporting one of our key clients in Oldham and this could be the perfect role for you!

Job Responsibilities:

• Manage technical and complex claims across all products from initial notification through to final settlement.

• Act as a subject matter expert, providing technical advice and oversight on complex claims matters.

• Support operational leadership with guidance on coverage interpretation, liability assessment, and claims resolution strategies.

• Provide training, coaching, and mentorship to Claims Team members on technical and complex claims issues.

• Review and interpret site-specific data, images, and reports to assess policy liability and approve or amend scopes of work.

• Work collaboratively with contractors to resolve practical and technical claims-related issues.

• Ensure all claims decisions comply with relevant legislation, policy terms, and industry best practices.

• Prepare clear, accurate, and timely reports for submission to insurers regarding policy liability and claim outcomes.

• Assist contractors by providing claim-related information to ensure compliance with company standards and requirements.

• Liaise with approved contractors and clients to ensure service level agreements and KPIs are consistently met.

• Identify opportunities for continuous improvement in claims processes and procedures.

• Respond to ad-hoc requests from the Management Team within agreed timeframes.

Key Skills / Experiences:

• Minimum of 3 years’ experience in a similar technical or complex claims role

• Demonstrated ability to manage high-value, technical claims up to £100,000

• Cert CII qualification (or equivalent) preferred

• Strong working knowledge of relevant legislation, insurance protocols, and industry best practices, particularly within drainage claims

• Excellent verbal and written communication skills, with the ability to confidently engage with stakeholders at all levels

• Highly organised and detail-focused, with the ability to work independently and manage competing priorities

• Proficient in Microsoft Office applications, including Word, Excel, and Outlook

• Numerate and methodical, with strong analytical and problem-solving capabilities

• Self-motivated professional with a positive, proactive, and solutions-driven approach

JDRCC

JDR is acting as an Employment Agency in relation to this vacancy.