Service Administrator

We are recruiting for a highly specialised B2B company service and equipment provider in South Blackpool who are looking for a Service Administrator. This is a fast-growing company who prides itself on the speedy, efficient service they deliver.

*TEMP 2 PERM* – Employed after a successful 12 weeks

Responsibilities/Daily Duties:

• Answering phone calls and emails from customers.
• Scheduling service visits, preventative maintenance, and emergency repairs.
• Coordinating engineers’ diaries, routes, and appointments – If applicable
• Raising and processing service orders and work requests.
• Preparing quotations for repairs, maintenance contracts, and replacement equipment.
• Creating invoices and processing payments.
• Maintaining customer records, service histories, and equipment databases.
• Ordering spare parts and tracking inventory.
• Liaising with suppliers regarding parts availability and deliveries.
• Monitoring maintenance contract renewals and contacting customers before expiry.
• Logging equipment faults and ensuring jobs are assigned promptly.
• Following up with customers after service visits to ensure satisfaction.
• Preparing service reports and administrative documentation.
• Maintaining compliance records, service certificates, and other required documentation.
• Managing filing systems and ensuring accurate record-keeping.
• Supporting warranty claims and manufacturer documentation.
• Coordinating equipment installations and de-installations with engineers and customers.

Skills Required:

• Excellent organisational and time-management skills.
• Strong customer service and communication skills.
• Good IT skills, including Microsoft Office, CRM, service management, and accounting software.
• Ability to prioritise multiple tasks and work under pressure.
• High attention to detail and accuracy.
• Strong teamwork and coordination skills.
• A proactive approach to problem-solving and supporting operational efficiency.

Hours of Work:

37.5 hours per week – Monday – Friday 8.30 – 17.00 hrs

Benefits:

28 days holidays plus bank holidays

Comprehensive benefits package

Company Pension

Free Car Parking