Telesales Advisor

Broadband Retentions | Inbound Sales | Existing Customers

£13.84 per hour | 37.5 hours per week | Temporary ongoing

We’re recruiting for Telesales Advisors to join a busy broadband sales and retention team, speaking to existing residential customers over the phone.

This is an inbound sales role, so you won’t be making cold calls. Customers are already using the service, and you’ll have conversations around their current package, their needs and the options available to them, including upgrades, additional products and retention.

We’re looking for people with at least 12 months’ sales experience who are confident working towards targets and comfortable having commercial conversations with customers.

Key information

• Pay: £13.84 per hour
• Hours: 37.5 hours per week
• Contract: Temporary ongoing
• Initial assignment: Minimum 12 weeks
• Working pattern: Full-time
• Location: Rochdale, UK

What you’ll be doing

• Take inbound calls from existing residential broadband customers
• Understand the customer’s needs and reason for calling
• Discuss broadband packages, products and upgrades
• Have retention conversations and work to keep customers with the business
• Identify opportunities to increase sales and recommend suitable products
• Handle customer objections and explain the benefits of available options
• Work towards individual sales and performance targets
• Accurately record customer information and call outcomes

What we’re looking for

You’ll ideally have at least 12 months’ experience in a sales role, particularly where you’ve worked towards targets and had regular conversations with customers.

Experience in broadband, telecoms or another subscription-based service would be a major advantage, but it’s not essential.

Relevant backgrounds could include:

• Telesales or contact centre sales
• Broadband or telecoms sales
• Retail sales
• Recruitment
• Insurance or financial services sales
• Utilities or energy sales
• Other customer-facing sales roles

You’ll need:

• At least 12 months’ sales experience
• A confident telephone manner
• Experience working towards sales or performance targets
• Strong communication and listening skills
• Confidence handling objections and discussing products
• The ability to identify customer needs and recommend suitable solutions
• A target-focused approach
• Good attention to detail

Why apply?

• £13.84 per hour
• Full-time, 37.5 hours per week
• Minimum 12-week temporary assignment
• Opportunity to continue beyond the initial 12 weeks
• Inbound sales environment, with no cold calling
• Opportunity to build experience in broadband and retention sales

JDRCC
JDR is acting as an Employment Business in relation to this vacancy.