Broadband Sales Advisor

Broadband Retentions | Existing Customers

£15.38 per hour | 37.5 hours per week

We’re recruiting for Broadband Sales Advisor to join a busy broadband sales and retention team, speaking to existing residential customers over the phone.

You’ll be speaking with existing business customers to up sell on their accounts and retain their custom. You won’t be making cold calls. Customers are already using the service, and you’ll have conversations around their current package, their needs and the options available to them, including upgrades, additional products and retention.

We’re looking for people with at least 12 months’ broadband sales experience who are confident working towards targets and comfortable having commercial conversations with customers.

What you’ll be doing

• Speaking to existing business broadband customers
• Understand the customer’s needs and reason for calling
• Discuss broadband packages, products and upgrades
• Have retention conversations and work to keep customers with the business
• Identify opportunities to increase sales and recommend suitable products
• Handle customer objections and explain the benefits of available options
• Work towards individual sales and performance targets
• Accurately record customer information and call outcomes

What we’re looking for

You’ll need:

• At least 12 months’ sales experience
• Experience within broadband sales
• A confident telephone manner
• Experience working towards sales or performance targets
• Strong communication and listening skills
• Confidence handling objections and discussing products
• The ability to identify customer needs and recommend suitable solutions
• A target-focused approach
• Good attention to detail

Why apply?

• £15.38 per hour
• Full-time, 37.5 hours per week
• Minimum 12-week temporary assignment
• Opportunity to continue beyond the initial 12 weeks
• Warm sales environment, with no cold calling
• Opportunity to build experience in broadband and retention sales

JDRCC
JDR is acting as an Employment Business in relation to this vacancy.