Customer Service Administrator

Location: Carmarthen, Wales
Pay: £26,906.28 per year
Job Type: Full-time, Temporary to Permanent
Working Hours: Between 8:00am and 5:00pm
Recruitment Agency: JDR Recruitment

Job Description

JDR Recruitment is recruiting on behalf of our client for a Customer Service Administrator to join their growing team in Carmarthen.

This is an excellent opportunity for an organised, proactive and customer-focused individual to join an established business during an exciting period of growth and change.

The role is offered on a temporary-to-permanent basis, providing the opportunity for the successful candidate to secure a permanent position following an initial temporary period.

Our client is looking for someone with strong administrative skills, excellent attention to detail and a positive, can-do attitude to support their expanding Sales Department.

Key Responsibilities

• Handling customer and vendor enquiries by telephone and email.

• Providing administrative support to the Sales Department.

• Liaising with internal departments to ensure effective communication.

• Carrying out waste pre-acceptance procedures.

• Preparing, generating and sending customer quotations.

• Managing diaries, appointments and schedules.

• Supporting sales canvassing activities.

• Preparing schedules and reports for colleagues, managers and directors.

• Updating and maintaining CRM systems and customer records.

• Answering incoming telephone calls and responding to emails promptly.

• Completing general administrative duties as required.

• Ensuring work is completed accurately and within agreed deadlines.

The Ideal Candidate

The successful candidate will have:

• Excellent customer service skills and a professional telephone manner.

• Strong verbal and written communication skills.

• Excellent organisational skills and attention to detail.

• The ability to manage competing priorities and meet deadlines.

• A flexible approach and a positive, can-do attitude.

• The ability to remain calm and effective under pressure.

• Previous administration experience.

• Good working knowledge of Microsoft Office packages.

• Confidence using computer systems and updating customer records.

• Own transport required due to location of office

Working Hours

Normal working hours will fall between 8:00am and 5:00pm.

Flexibility is essential, as the successful candidate will be required to provide cover for alternative administrative shifts during periods of staff sickness and annual leave.

Why Apply?

• £26,906.28 annual salary.

• Temporary-to-permanent opportunity.

• The chance to join a growing business during an exciting period of change.

• A varied administrative role supporting a busy Sales Department.

• The opportunity to develop your skills and progress into a permanent position.

How to Apply

If you have the skills and experience we are looking for and are interested in this Customer Service Administrator opportunity in Carmarthen, apply today through Indeed.

JDR Recruitment is recruiting on behalf of our client and welcomes applications from candidates with relevant administrative and customer service experience.