Customer Service Advisor

Billing Customer Service Advisor
Location: Bradford | Hybrid Working Available After 6 Months
Salary: Starting Salary of £27,417 per annum| Increasing to £31,942 per annum
Start Dates: 5th and 13th October
Full-Time | Permanent Contract

Are you passionate about delivering exceptional customer service and helping customers find the right solutions? If so, this could be the perfect opportunity for you.

We’re recruiting on behalf of a leading UK organisation that’s looking to grow its customer billing team. This is an excellent opportunity to join a supportive, well-established business that offers genuine career progression, comprehensive training, and an outstanding benefits package.

What You’ll Receive

• Salary of £27,417, with progression opportunities up to £31,942
• Annual performance bonus of up to £1,000
• Hybrid working after successfully completing training and probation
• 25 days annual leave plus bank holidays
• Additional wellbeing days
• Competitive pension scheme
• Healthcare and lifestyle benefits
• Retail discounts and gym membership savings
• Ongoing training and career development opportunities
• Free onsite parking

Working Hours

• Monday to Friday: 10:00am – 6:00pm
• Alternate Saturdays: 9:00am – 5:00pm
• A day off in lieu for weekend working

About the Role

As a Billing Customer Service Advisor, you’ll be the first point of contact for customers with account and billing enquiries. You’ll provide support across a range of queries, from processing payments and updating account information to explaining bills and setting up affordable payment arrangements.

Key responsibilities include:

• Delivering outstanding customer service over the phone
• Resolving billing and account enquiries efficiently and accurately
• Supporting customers with payment plans and financial assistance options
• Updating and maintaining customer records
• Building rapport and understanding customer needs
• Working towards service, quality, and performance targets

About You

We’re looking for individuals who enjoy helping others and thrive in a fast-paced customer-focused environment.

Essential skills and experience:

• At least 6 months’ customer service experience
• Excellent communication and listening skills
• Strong empathy and customer focus
• Good IT skills with the ability to navigate multiple systems
• Strong problem-solving and decision-making abilities
• High attention to detail and accuracy
• Ability to remain calm and professional under pressure

Desirable experience:

• Contact centre experience
• Billing or customer account management experience
• Negotiation and influencing skills

If you’re looking for a rewarding customer service role with excellent benefits, long-term career prospects, and the opportunity to make a real difference to customers, we’d love to hear from you. Apply today to find out more.

JDRCC