ICT Manager – USEL – Belfast

Location: Belfast, BT13
Pay: £21.25 per hour
Hours: 35 hours per week
Typical working pattern: Monday-Thursday, 8.15am-4.30pm; Friday, 8.15am-12.15pm, with flexibility available

JDR Recruitment is recruiting an experienced ICT Manager for USEL in Belfast that supports people with disabilities to access employment opportunities.

You’ll lead the ICT support team and manage the organisation’s technology, helpdesk and supplier contracts. This is an opportunity to combine hands-on technical knowledge with team leadership and the delivery of service improvements.

The Role

Key duties will include:

• Managing the internal ICT helpdesk and ensuring timely support for staff.

• Leading ICT support assistants and developing the team’s service.

• Managing, maintaining and developing ICT infrastructure and services.

• Planning and implementing an ICT strategy aligned with organisational priorities.

• Maintaining tested disaster recovery arrangements and appropriate backup solutions.

• Managing the annual ICT budget and procuring services in line with relevant guidance.

• Managing ICT and telecommunications suppliers, contracts and service level agreements.

• Supporting the development and implementation of CRM software.

• Managing change requests and identifying opportunities to digitise processes.

• Maintaining effective cybersecurity protection.

• Overseeing the disposal of ICT assets in line with departmental guidance.

Essential Requirements

Applicants must have:

• At least two years’ proven supervisory or management experience within an ICT department, including a support or helpdesk function.

• Proven experience managing contracts with third-party suppliers.

• Solid experience and knowledge of server and cloud technologies, particularly Microsoft Office 365, Azure and Windows.

• Strong analytical and problem-solving skills.

• The ability to communicate effectively with staff and users with a wide range of abilities and technical knowledge.

Desirable Experience

• Managing CRM systems such as Salesforce or Microsoft Dynamics.

• Managing cloud-based server technologies and virtual machines.

Interested? Apply with an up-to-date CV clearly demonstrating your ICT leadership, technical and supplier management experience.

JDRBelfast