Sales Order/Customer Service adviser

Must have full Right to Work in the UK. This role is based ONSITE (NOT HYBRID)

Previous Experience of working in a Customer focused role within an office administrative office

Monday – Friday 37.5 Hours a week

This manufacturing and distribution company are looking for a new team member to join their busy Sales/Customer Service Administration department. This is a fantastic opportunity to work in a regional office of this busy area of the business.

You must have excellent communication skills along with previous customer service experience.

What you will be doing:

Order Management: Ensure all aspects of the Customer’s order are managed

* Ensure that all pre sales and stock enquiries from Customers are handled

* Prepare customer quotations, record accurately

* Process all incoming orders onto the system (deal with all enquires, quotes, order processing and delivery.

* Manage to successful conclusion all order queries from Customers, suppliers and internal colleagues

* Manage the Debit/Credit Note process

* Manage any customer Complaints & Returns effectively and efficiently

* Ensure order dates are managed on the system in accordance with rules

* Manage proforma invoice and account status communication with Customers

* Objection handle, deal with complaints through to successful completion

* Manage the customers by staying in contact, making outbound update calls and build relationship

* Update on product changes, availability, delays in delivery or production issues as well as update on special pricing deals to upsell products enhancing sales

* Ensure all processes are followed

* Liaise with all departments across the business – Supply Chain, Credit Control, Sales, Production, Logistics etc

* Use SAP and get involved in testing and updates to the system

Skills and Knowledge:

• Sales Administration experience
• Customer Service
• Good keyboard skills, Data Entry – ideally SAP experience
• Organised administration
• Be able to remain calm and committed
• Working to deadlines with attention to details
• Good communication skills at all levels
• Good English Written and Oral Skills

In return the company offer :

23 days holidays plus bank holidays

Pension Scheme 7% employee contribution

Free Car Parking

Employee programme/vouchers

BONUS !