IT Helpdesk

My client in Preston are a specialist manufacturing/distribution company. They are looking for a IT Helpdesk technician/adviser to support the company employers with support on 1st line and 2nd line IT issues.

Responsibilities to include:

• Providing 1st & 2nd line support to users for all PC hardware, software and products.
• Escalation of issues if necessary to outside providers
• To manage and resolve support calls on the IT Help desk
• Keep robust records, documentation and providing updates
• Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date.
• Maintain PCs and associated peripherals including the redeployment of existing equipment
• To create user accounts for new starters on AD, Email systems and ERP systems
• Complete daily checklist to identify any issues early
• To install and configure operating systems and other software to agreed standards.
• Assist accurate inventory of hardware and software.
• To provide at all times, a professional, courteous and rapid response to individual users and work within SLAs

About You

• Good IT knowledge ideally with a help desk background
• Good analytical and problem-solving skills.
• Ability to manage own workload and prioritise jobs appropriately.
• Ability to handle confidential information.
• Good communication skills, even when under pressure.
• Attention to detail.
• Ability to work with policies and procedures.
• Willingness to develop role as business grows.
• Microsoft Windows Server
• Active Directory
• Office 365
• Microsoft Windows 11/10
• iOS
• PC/laptop hardware
• Multi function, plotter, laser and label printers
• Server/storage hardware

Benefits to include:

• 25 days holidays plus bank holidays
• Monday – Friday 37.5 hours a week
• Free on site parking
• Pension scheme