Junior Administrator

We are currently looking for a Junior Administrator on a permanent basis for our client based in Peterlee.

Full-time
Salary: £25,000.00 per year
Schedule: 09:00-17:30 (37.5 per week) but some flexibility

Holidays – 30 days, including bank holidays

Job Duties

• Answering support & mobile calls, helping with customer enquirers and taking messages in a timely manner
• Coordinating callbacks to customers
• Basic data entry in company applications
• Coordinate IMI activities, booking tests
• Dealing with DOD (Dealer on Demand) data capture forms
• Assist with all data capture forms, oversee shop additions and removals for both domestic and international clients
• Updating of office systems and Excel spreadsheets
• Help with shipping via DHL to customers
• Assistance with Mobile Dispatch
• Booking requests into job tracking and CRM system
• Customer focus and communication between mobile tech team and end users
• Assisting with queries from various mailboxes
• Ownership of support tickets for customer enquiries / support
• Schedule and provide updates on mobile attendance and delays
• License activation & renewals

Preferred Qualifications /Skills

• Level 2 Qualification as a minimum with English and Maths at GCSE grade C or above
• Has some knowledge of Microsoft Operating Systems (Windows 10 / 11)
• Knowledge of Microsoft applications (Outlook, Word, Excel, and Power Point)
• Personable and able to work as part of a team.
• Able to work well on your own initiative.
• Good team player
• Good attention to detail
• Excellent communication skills

JDRPeterlee