Soft Services Manager - Warehouse / Logistics

Soft Services Manager – Warehouse / Logistics

Salary: £40,000 per annum
Hours: Monday-Friday, 8:00am-4:00pm
Location: Kettering
Contract: Permanent
Industry: Warehouse / Logistics

Role Overview

We are seeking an experienced Soft Services Manager to oversee the cleaning and soft facilities services at a large, fast-paced warehouse and logistics site in Kettering.

The successful candidate will be responsible for managing the on-site cleaning operation, including a team of approximately 5-6 cleaners per shift, ensuring high standards of cleanliness, health & safety and service delivery are consistently maintained.

This is a hands-on management role, requiring someone who is confident managing people, coordinating workloads and maintaining high standards within a busy warehouse and logistics environment.

Key Responsibilities

• Manage the day-to-day cleaning and soft services operation across the site.
• Lead and manage a team of approximately 5-6 cleaners per shift.
• Allocate cleaning duties and ensure all areas of the site are maintained to the required standard.
• Monitor cleaning standards and carry out regular site inspections.
• Manage staff performance, attendance, timekeeping and conduct.
• Support recruitment, onboarding and training of cleaning staff where required.
• Manage cleaning schedules, rotas and staffing levels.
• Manage cleaning materials, equipment and stock levels.
• Ensure all cleaning activities are carried out in accordance with health & safety procedures.
• Deal with cleaning-related issues or complaints and ensure they are resolved promptly.
• Work closely with the wider site management and warehouse operations teams.
• Complete regular audits and maintain accurate records and reports.
• Identify opportunities to improve cleaning standards, efficiency and service delivery.
• Ensure the team complies with company policies, procedures and site requirements.
• Manage and coordinate any additional cleaning requirements during busy periods or operational changes.

Requirements

• Previous experience managing a cleaning, soft services, housekeeping or facilities team.
• Experience managing a team of cleaners, ideally within a warehouse, logistics, distribution, industrial or large commercial environment.
• Strong people-management and leadership skills.
• Experience managing rotas, attendance, performance and day-to-day team activities.
• High attention to detail with a strong focus on cleanliness and presentation.
• Good understanding of health & safety requirements within a workplace environment.
• Confident communicating with employees, management and site stakeholders.
• Strong organisational and time-management skills.
• Ability to work effectively in a fast-paced operational environment.
• Experience managing 5+ cleaners or a similar-sized team would be advantageous.

Working Hours

Monday to Friday, 8:00am-4:00pm.

Due to the operational nature of the site, the successful candidate must be prepared to work occasional evenings and weekends when site requirements demand it.

Package

• £40,000 salary
• Permanent position
• Monday-Friday working pattern
• Management responsibility for approximately 5-6 cleaners per shift
• Opportunity to work within a large-scale warehouse and logistics environment

JDRBolton